Frequently
asked questions.

We offer three levels of customization:

Process: Requirement consultation → Proposal & quotation → R&D → Client confirmation → Mass production delivery.

• Light customization: Minor adjustments based on existing models, such as packaging print, Bluetooth name, app theme, watch faces/languages, case/strap laser print/silkscreen, and metal/plastic finishes and colors. Suitable for newcomers who need fast time-to-market.
• Mid-level customization: After NDA, clients propose specific features. We assess feasibility and provide corresponding hardware and ID solutions. Suitable for clients with some experience looking to upgrade based on market feedback.
• Full customization: End-to-end development from ID design, hardware, firmware, app, to cloud deployment. Suitable for established brands with sufficient budget and market research; longer development cycle.

Our quotation can include the following (items vary per project):
1. Unit price and BOM cost.
2. R&D fees: hardware design, firmware/software, ID design, etc.
3. Production fixtures and mold costs.
4. Sample and reliability testing fees.
5. Certification costs for target markets.
6. Logistics and packaging costs (terms vary, e.g., FOB).
7. After-sales service and warranty.
Larger orders get lower unit pricing and more complete OEM/ODM services; smaller batches can lower MOQ by negotiation but at higher unit prices.

We are familiar with global wearable compliance and can provide/assist with CE, UKCA, RoHS, REACH, FCC, UL, TELEC, Anatel, KCC, etc.

We offer necessary materials (BOM, PCB, DoC, test reports, labels/manuals) to clear customs smoothly.

Quality starts with design. Measures include:

• ISO 9001 QMS for standardized processes.
• BSCI social compliance.
• Design stage: Design per target certifications; EVT/DVT/PVT testing.
• Production: Incoming inspection, first-article verification, in-process and final inspections, sampling.
• After-sales: Response within 8 hours with feedback mechanism.

This ensures lifecycle quality from R&D to after-sales.

We follow international consumer laws:

• Response: within 8 hours.
• Warranty: at least 1-year manufacturer warranty; 2-year statutory guarantee in the EU.
• Quality issues: refund or replacement for manufacturing defects.
• 8D report: within 48 hours with root cause and corrective actions.
• Spare parts & support: long-term supply and repair guidance.

Yes. We provide firmware OTA and app updates. Minor bugs fixed within 24h, major bugs in 5 business days; we respond within 8 hours to compatibility or functional issues. Under EU digital goods rules, we fix or update software free of charge when defects exist.

We offer free, confidential pre-sales consultation. After NDA, we align on needs, budget, and timeline, and assign a sales manager and a project manager. Channels: phone, email, and online meetings.

Project managers oversee schedule and quality. For existing models, samples in 3–5 days; new designs are scheduled jointly. After sample approval, we move to mass production and acceptance to deliver within contract time.

For paid development (ID, dedicated firmware, custom app, etc.), IP belongs to the client. We sign NDA and honor confidentiality to protect the client’s design.

We support long-term operation:

• Firmware OTA to extend hardware life.
• Regular algorithm and app upgrades.
• Iteration suggestions based on market feedback.

Products and packaging comply with RoHS and REACH. We can offer biodegradable or recyclable packaging per your needs.

Yes. We provide end-to-end solutions from Bluetooth protocol to app UI to cloud storage, with branding customization; we can also integrate with your systems via API.

Common certifications (CE, FCC, RoHS, REACH, etc.) generally take 4–6 weeks. We work with accredited labs and can test in parallel during R&D. Certificates are typically issued under the client’s name; we provide technical support and documentation.

Yes. With partner factories in Southern China and early material procurement based on forecasts, we can scale rapidly while maintaining quality.

We operate independent app platforms and support OEM app and SDK integration. Architecture follows best practices for security and privacy, with GDPR/HIPAA support as needed:
• Purpose limitation: data used only to power device features.
• Privacy by design/default.
• Technical measures (GDPR Art. 32): pseudonymization, encryption, secure storage/transit to prevent unauthorized access or loss.
• Compliance support: DPIA guidance, data traceability and deletion upon request.

Bank transfer and wire are accepted; USD is typical, other currencies negotiable. Common terms: deposit + balance (deposit to start; balance after sample confirmation and mass production arrangements).

To ensure smooth usage globally, we provide free localization support:
• Manuals/firmware: localized per market.
• App UI: multi-language or localized translations, with RTL support.
• Support languages: English, Spanish, French, etc.

These services help you serve users in each region and improve UX.

With multiple international projects, we can share cases under NDA, such as:
• Custom HR bands for gyms to boost retention;
• Smart glasses for industrial safety;
• Anti-loss trackers for elder care efficiency.
We also provide validation from well-known brands to build confidence.

Beyond at least a one-year manufacturer warranty, we can offer extended warranty or on-site service:
• Extended warranty: longer terms covering more failure modes.
• On-site service: local training or maintenance for large orders.
• Local laws: e.g., in the EU, minimum 2-year statutory guarantee; refunds/price reduction if repairs fail in reasonable time. Terms are explicit and compliant.

Yes, multiple options for different scenarios:

SDK
A full SDK for calling our modules directly from your app.
Best for deep integration of health metrics and activity data.

APIs
Standard APIs to push device data to your servers or platforms.
Best when you have an existing backend and want quick integration.

Bluetooth Protocol
A complete BLE protocol document to integrate via your own app.
Best if you want full control of app logic.

Cloud-to-Cloud
Direct connection with our cloud service with account system and encryption for rapid data sync.
Best for cross-platform, multi-device, or large-scale user management.

Notes:
All data is for wellness reference only, not medical.
Data transit and storage follow international security norms, with optional GDPR/HIPAA compliance.